So I was supposed to go to ruxcon.
Yesterday, I call the travelagent, requesting to book a flight for me to sydney. she found one (duh, i looked earlier on their website and told her to get that one).
She books it, and right when she’s giving me my reservation nr the line goes dead. Turns out my calling credit was all out. I HAD 30 euro’s on it prior to calling. Apparently it costs me 1.6 euro’s PER MINUTE to call from germany. WHAT A STINKING RIPOFF.
so I recharge my cellphone online (putting 75 euros on it this time) call them again. OFCOURSE there was a queue, so i was on hold for 15 minutes (at 1.6 euro’s per minute). Finaly I get a guy on the phone and ask about my booking. after some minutes the guy tells me that he can enable the booking, but that I need a visa,
which I didn’t have. So I tell him not to enable it and hang up.
I surf to www.eta.immi.gov.au and 2 minutes later I have a visa. Call up the travelagent (AGAIN), yay, again a queue (mind you, still paying 1.6 euro’s per minute).
A finaly get some other guy on the line, explain the whole story and tell him I now have a visa. and then he goes “but you want a one-way ticket, we cannot do that, not even if you have this ETA”, at which point I offer to also book a flight back, but for some reason the guy doesnt want to do that and tells me he’ll check if I can get a one-way flight and will call me back in 5 minutes. He never called back. So 20 minutes later, I call them up again, waiting in queue, waiting, waiting, … noone picks up. Apparently they close at 19h (while their website www.connections.be specifically states that they are open till 21h).
Next day, I call them up again (this time from a normal phone), after being in their queue for a while I get the same lady on the phone I had the very first time. I tell her everything that happend and ask for a 2-way flight to sydney as soon as possible. She finds one, and I ask her to book it. She then tells me that I have to pick up the ticket at their travel agency since apparently this airline she booked me on didnt have electronic tickets. I tell her that’s impossible since i’m not anywhere near where they are right now. She then tells me that she’ll try to arrange something and will call me back in 15 minutes. While I’m writing this blog it’s about 1,5 hours later and I’m still waiting …
Oh, also I can’t seem to get the phone here working again (so I can’t call them back from their) and I won’t call them back from my cellphone since that is obsenely expensive (1.6 euro’s). Also getting more credit on my phone online is really y since this is done thru credit card and I have one with what’s called a digipass. Obviously I don’t have it with me (since I’m not in Belgium right now).
WAIT, while i’m writing this blog they called me back.
stay tuned …
originally posted on 2005-09-29 17:30:14