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{ Tag Archives } printer

Support done right

Generally, dealing with vendor support sucks. Either you have someone who doesn’t understand your problem or they tell you that it is not covered by the support contract. We were therefore pleasantly surprised that this is not always the case.
Some weeks ago, we had a problem with the laser printer at RedTeam’s headquarters. It started [...]

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2009 03 30 phof RedTeam Comments (0)

Never trust your Printer

The last time our printer broke down (which happened for the first time, so this is not about bashing our printer manufacturer) it showed these messages in the display:
Which reminded me why we always tell our clients to treat their printers like servers, security-wise. Additionally, never trust a machine with a LIBDecisionImpl.cxx. Who knows if [...]

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2009 03 09 phof RedTeam Comments (0)